Data Policy

Last updated: December 9, 2025

1. Introduction

This Data Policy explains how CubeIQ ("we," "us," or "our") collects, uses, processes, and protects your personal information when you use our freight measurement and mobile dimensioning service. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration information (first name, last name, email address, password)
• Company and organizational information (company name, site location, timezone preferences)
• Contact information (phone number, business address)
• User preferences and settings
• Measurement data and freight information you input into our system
• Support communications and feedback

2.2 Information We Collect Automatically

When you use our service, we may automatically collect:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage information (pages visited, features used, time spent, click patterns)
• Location information (approximate location based on IP address for timezone detection)
• Performance and diagnostic data
• Cookies and similar tracking technologies

2.3 Measurement and Business Data

Our service processes:

• Freight dimensions and measurement data
• Scanning and imaging data for dimensioning purposes
• Business workflow and operational data
• Integration data from connected systems

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our freight measurement and dimensioning services
• Process and analyze measurement data to deliver accurate results
• Manage your account and provide customer support
• Send service-related communications, updates, and technical notices
• Respond to your inquiries, comments, and support requests
• Monitor system performance and troubleshoot technical issues
• Analyze usage patterns to enhance user experience and service functionality
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations and enforce our terms of service
• Generate anonymized analytics and insights for business improvement

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating our service, including cloud hosting providers, email services, payment processors, and analytics providers. These partners are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements and Safety

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of CubeX, our users, or others. This includes cooperating with law enforcement and regulatory authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security and Protection

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption of sensitive data in transit and at rest
• Multi-tenant data isolation and access controls
• Regular security assessments, penetration testing, and vulnerability management
• Secure authentication mechanisms including two-factor authentication options
• Employee access controls and regular security training
• Continuous monitoring and incident response procedures
• Regular data backups and disaster recovery protocols

6. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Retained while your account is active and for up to 7 years after closure
• Measurement data: Retained as long as needed for service delivery and business purposes
• Usage logs: Typically retained for 12-24 months for security and performance analysis
• Support communications: Retained for 3 years for service improvement purposes

When retention is no longer necessary, we securely delete or anonymize your information using industry-standard methods.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information and details about how we process it
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request transfer of your information to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to certain types of processing, including direct marketing
• Withdrawal of consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about usage patterns. For detailed information about our use of cookies, please see our Cookie Policy. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your personal information.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Data Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and, where appropriate, through other communication channels. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Data Policy or our privacy practices, please contact us: